Refunds and returns

Last updated: 28 September 2026

Damaged, defective or wrong cards

Tell us within 7 days of delivery with your order number and a photo. After checking, we send a free replacement.

Change of mind

Each card carries a unique QR code, so printed cards can't be returned once dispatched. If you ask before your card is printed, we can cancel the order and refund you.

Plan payments

If we refund a plan payment, the months it added are removed from your plan and your tags. Delivery fees are not refundable unless the mistake was ours.

Your statutory rights

This policy does not affect your rights under Sri Lankan consumer law.

How to ask

Email hello@tagwyse.com with your order number before sending anything back.